Privacy Policy Disclaimer:
“SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.”
1. Types of Personal Information Collected
When consumers opt in to receive SMS messages from WeLIVE Healthcare, we may collect the following categories of personal information:
- Contact Information: Name, phone number, email address
- Service-Related Information: Appointment details, service preferences, care coordination details, patient intake responses (if applicable)
- Interaction Data: SMS delivery data, message history, response timestamps
- Device & Technical Data: Mobile carrier, device type, and general location based on area code (no precise GPS location is collected)
- Additional Information Voluntarily Provided: Any details sent by the user through SMS replies such as questions, concerns, or updates related to healthcare services
- We do not collect or request Social Security numbers, financial account information, or sensitive medical records via SMS.
2. How We Utilize This Information
The personal information collected through SMS is used solely to support WeLIVE Healthcare’s communication and service-related needs. Uses include:
- Appointment reminders, care coordination messages, follow-up notifications, and service updates
- Responding to patient or caregiver inquiries
- Providing important updates related to care plans, scheduling, or required documentation
- Improving communication efficiency and ensuring timely delivery of messages
- Internal analytics to monitor message delivery success, response trends, and improve overall communication systems
- Maintaining compliance with healthcare communication standards and ensuring message accuracy and security
We do not use SMS-collected information for advertising, promotional campaigns, or unrelated marketing purposes.
3. How Information Is Shared
WeLIVE Healthcare follows strict confidentiality and compliance practices. Information collected through SMS may only be shared in the following limited circumstances:
A. Service Providers (Operational Necessity Only)
We may share SMS-related data with our technology partners who assist in delivering and maintaining our communication systems (e.g., RingCentral).
- These providers do not have permission to use or sell your information for marketing.
- Data is shared only to ensure message delivery, routing, and system performance.
B. Compliance & Legal Requirements
We may disclose information if required by:
- Law
- Court order
- Regulatory / government authorities
- Healthcare compliance audits
C. Internal Organizational Use
Information may be accessed by authorized WeLIVE Healthcare staff strictly for service coordination and patient support.
No Sale or Marketing Disclosure
We do not sell, rent, trade, or share SMS opt-in phone numbers with any affiliates or third parties for marketing or promotional purposes under any circumstances.
4. Data Security & Protection
WeLIVE Healthcare implements administrative, technical, and physical safeguards to protect all SMS-related information, including:
- Encrypted message handling
- Access restrictions to authorized personnel only
- Secure storage of communication logs
5. Consumer Rights
- Consumers may request at any time to:
- Opt out of SMS messages by replying STOP
- Request clarification on stored information
- Request deletion of non-mandatory SMS interaction data